Frequently Asked Questions
Everything you need to know about your K-beauty journey with Lakinza.
Are all your products 100% authentic?
Yes, we guarantee that every product sold at Lakinza is 100% authentic and sourced directly from authorized distributors or the brands themselves in South Korea.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products cruelty-free?
Many of our Korean beauty brands are cruelty-free and vegan. You can filter by 'Cruelty-Free' or 'Vegan' on our collection pages to find products that align with your values.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.